Create a guide

To add a new guide:

1. Select Knowledge base in the main menu.
2. Select Guides in the sub menu.
3. Select for which language the questions shall be created .
4. Click on the Create guide button.

In the opened window you specify what is seen in the following list.
Click on Next between each step.

• Header
  Enter the short question.
• Answer version
  Choose whether your answer shall be seen in all interfaces and a Default answer.
  If you want the answer to exist in several version, or just in another version than standard,
  you add a tab for a pre-defined answer version with .
  
  
  If you want to remove a tab for an extra/another answer version, you move your mouse pointer over the tab name to see the recycle bin and click on it.
• Write an answer
  Enter the answer to the question, under the tab. If the answer shall lead to supplementary questions or counter questions, you write on the other tab . If you want to use a template answer, open Options where you also can of set a pre-defined contact method, such as an email form or a pop up window for chat.
• Save
  When you are writing in a guide all changes are automatically saved in the background, as a draft. However, before you leave the guide you must , at the bottom of the page, select whether you want to Save and publish directly or via the menu Save and publish at a specified date or Save as draft

Also see Administrator's view and Continue working with and translating guides